If you have received a shipping confirmation: your order has been shipped or will be shipped within the next business day. Your order must be picked up by our shipping partner, and they will then transfer it to another courier (exactly which one will depend on where you are in the world), at which point the next tracking event will occur.

• While your order will leave our facility within 1 business day, it may take up to 3 business days for the next tracking event to appear. 
• Please note that we cannot edit or cancel orders which have a shipping confirmation.

• If no further tracking events take place within 3 business days, please contact support as this may indicate a problem with your order.

If you have not received a shipping confirmation and the order was placed more than 2 business days ago, take the following actions:

• Double check that you have not purchased a backordered product such as a limited-edition T-shirt. Backordered products are noted as such in their description, along with an expected ship-by date. The entire order will be held until all products are ready to ship.

• If there are no backordered products, please contact support as this may indicate a problem with your order.