Terms of service

Last Updated: February 25, 2026

These Terms of Service (“Terms”) govern your access to and use of the website, products, and services provided by RUUSAAO (“we,” “our,” “us,” or “Company”).

RUUSAAO is a Sole Proprietorship operating from:

Jyoti Nagar, Digboi, Assam – 786171, India

By accessing or using our website and purchasing from us, you agree to be legally bound by these Terms. If you do not agree, you must not use our Services.

1. ELIGIBILITY

By using this website, you represent that:

  • You are at least 18 years old;
  • You are legally capable of entering into binding contracts under Indian law;
  • The information you provide is accurate and complete.

We reserve the right to refuse service to anyone at our discretion, subject to applicable law.

2. SERVICES

RUUSAAO operates an online store offering clothing apparel within India.

We reserve the right to:

  • Modify or discontinue products without prior notice
  • Limit product quantities
  • Refuse or cancel orders in cases of suspected fraud or misuse
3. ACCOUNT RESPONSIBILITY

If you create an account:

  • You are responsible for maintaining confidentiality of login credentials
  • You are responsible for all activities under your account
  • You must notify us immediately of unauthorized access

We are not liable for losses arising from unauthorized account use.

4. PRODUCT INFORMATION & PRICING

We strive to ensure accurate product descriptions, pricing, and availability. However:

  • Minor color variations may occur due to screen differences
  • Typographical errors may occur
  • Prices may change without prior notice

We reserve the right to correct errors and cancel orders affected by pricing mistakes.

If payment has been made for a canceled order, a refund will be issued.

5. ORDERS & ACCEPTANCE

Placing an order does not guarantee acceptance.

An order is confirmed only when:

  • Payment is successfully processed
  • A confirmation email is sent

We reserve the right to:

  • Cancel orders suspected of fraud
  • Cancel bulk or reseller orders
  • Refuse suspicious transactions
6. PAYMENT TERMS

We accept payments through authorized payment gateways integrated via Shopify.

We do not store complete card details.

You agree to:

  • Provide valid payment information
  • Authorize us to charge the applicable amount

Failure of payment authorization may result in cancellation.

7. SHIPPING & DELIVERY
  • Delivery timelines are estimates only
  • Delays caused by courier partners are beyond our control
  • Risk transfers upon delivery confirmation
  • Logistics may be handled by Shiprocket and local delivery partners.
  • 8. RETURNS, REFUNDS & EXCHANGES
  • All returns, refunds, and exchanges are governed by our separate Return & Refund Policy.
  • Key highlights:
  • Must contact support within 40 hours of delivery
  • Items must be unused, sealed, tagged
  • One exchange per order
  • Refund processed in 5–7 business days after approval
  • We reserve the right to reject non-compliant returns.
  • 9. CANCELLATION POLICY

  • Orders may be cancelled before shipment

  • Orders cannot be cancelled after dispatch

  • Refund (if eligible) processed within 5–7 business days

  • 10. USER CONDUCT
  • You agree not to:
  • Use the website for unlawful purposes
  • Submit false return claims
  • Attempt fraud or abuse refund policies
  • Disrupt website functionality
  • Upload malicious code
  • Violation may result in:
  • Order cancellation
  • Account suspension
  • Legal action
  • 11. INTELLECTUAL PROPERTY
  • All content on this website including:
  • Logo
  • Brand name
  • Product images
  • Designs
  • Text
  • Graphics
  • are the intellectual property of RUUSAAO.
  • You may not reproduce, distribute, copy, or exploit content without written permission.
  • 12. FRAUD PREVENTION
  • We reserve the right to:
  • Hold refunds until product verification
  • Reject suspicious return requests
  • Take legal action in cases of fraud
  • Share fraud-related data with legal authorities if required
  • 13. DISCLAIMER OF WARRANTIES
  • To the maximum extent permitted by law:
  • Services are provided “as is” and “as available”
  • We do not guarantee uninterrupted access
  • We do not guarantee that the website will be error-free
  • 14. LIMITATION OF LIABILITY
  • To the fullest extent permitted under Indian law:
  • RUUSAAO shall not be liable for:
  • Indirect, incidental, or consequential damages
  • Loss of profits or business interruption
  • Delays caused by logistics providers
  • Force majeure events (natural disasters, strikes, lockdowns, government actions)
  • Maximum liability shall not exceed the amount paid for the specific product.
  • 15. INDEMNIFICATION
  • You agree to indemnify and hold RUUSAAO harmless from any claims, damages, liabilities, or expenses arising from:
  • Violation of these Terms
  • Misuse of the website
  • Fraudulent activities
  • 16. PRIVACY
  • Your use of the Services is also governed by our Privacy Policy, which explains how we collect and process personal information.
  • 17. TERMINATION
  • We may terminate or suspend access without prior notice if:
  • You violate these Terms
  • Fraudulent activity is detected
  • Required by law
  • 18. FORCE MAJEURE
  • We are not responsible for failure or delay in performance due to events beyond our reasonable control, including:
  • Natural disasters
  • Pandemic restrictions
  • Government regulations
  • Logistics disruptions
  • Technical failures
  • 19. GOVERNING LAW & JURISDICTION
  • These Terms shall be governed by the laws of India, including:
  • Consumer Protection Act, 2019
  • Consumer Protection (E-Commerce) Rules, 2020
  • All disputes shall be subject to the exclusive jurisdiction of courts located in Assam, India.
  • 20. SEVERABILITY
  • If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force.
  • 21. CHANGES TO TERMS
  • We reserve the right to update or modify these Terms at any time.
  • Changes will be effective immediately upon posting.
  • Continued use of the website constitutes acceptance of revised Terms.
  • CONTACT INFORMATION
  • RUUSAAO
    Jyoti Nagar, Digboi, Assam – 786171
    India
    Email: ruusaaoofficial@gmail.com
    Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)