Shipping policy

OVERVIEW

RUUSAAO offers pan India shipping where service is available through our distribution partners.

Issues receiving your order? Check our FAQ and contact our customer support team for further assistance if required from our help centre.

ORDER PROCESSING

Except as otherwise stated on our website, orders are processed under 2 business days after payment confirmation. You'll receive a confirmation email with tracking ID as soon as your order is shipped.

 

Note: During peak seasons, sales, or unforeseen circumstances, processing times may be extended.

SHIPPING METHODS & DELIVERY TIMES

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order is in transit. Estimated delivery time is between 4-5 days for standard and 2 days for express delivery. They may be affected by carrier delays, weather, or other events outside our control. RUUSAAO shall not be liable for delays beyond our reasonable control.

 

SHIPPING CHARGES

Shipping charges are calculated at checkout based on your selected shipping method. Free standard shipping may be available on selected orders as displayed at checkout.

Any promotional free shipping offers will be clearly mentioned on the website.

Shipping charges are non-refundable unless the return is due to: Wrong product delivered; Damaged product received; Manufacturing defect. Each case is evaluated individually.

ORDER TRACKING

Once the order is dispatched, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it. ADDRESS ACCURACY

Customers are responsible for providing accurate shipping address at checkout. Contact us as soon as possible if you need to correct any order information before it is dispatched. RUUSAAO is not responsible for delivery failures due to incorrect or incomplete address information.

LOST, DAMAGED, OR DELAYED PACKAGES

If your order is lost, damaged, or delayed, contact us through our help centre and we will help you work with the carrier. If the order is delivered damaged Contact customer support within 40 hours of delivery. Claims without proper proof may be rejected as per our Return & Refund Policy.

ORDER CHANGES & CANCELLATIONS

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.